FAQ

icon_android

Android

How to remove FilterNet from mobile or tablet?

Why no website open in browsers such as UC mini, Opera mini?

Why cached copies of google results are blocked by FilterNet?

FilterNet locked my android device. What shall I do now?

How to remove FilterNet from mobile or tablet?
If you have enabled “Difficult to remove app” option, log-in to the FilterNet app and turn off this option. Now FilterNet can be removed easily through settings->App manager.

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Why no website open in browsers such as UC mini, Opera mini?
Anonymous or free proxy servers can provide adult pages. Some of the browsers such as UC Mini and Opera mini use proxy servers for data or speed optimization. Hence FilterNet app blocks these browsers. This means no website will be opened in these browsers.
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Why cached copies of google results are blocked by FilterNet?
Google cached server can provide adult pages on request. Hence FilterNet blocks this server.
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FilterNet locked my android device. What shall I do now?
You can unlock the device using 4 digit PIN, generally used to access FilterNet app. If you forgot this PIN and your device is locked, click “FORGOT PASSWORD” button on the log-in screen of FilterNet app. It will redirect you to remote management authentication page. Enter your registered e-mail address and click “Forgot PIN” link. An e-mail will be sent to reset your password. It will contain your 4 digit PIN. Either use the same PIN or reset it. If you still face problems, please contact us through phone or e-mail.

Why this happened?
1. While the option “Impossible to remove app” is on, VPN is disabled by dragging the key icon or device admin privileges of FilterNet app are removed, your device will be locked with 4 digit PIN.


2. This PIN is set by user during registration. Default is 0000 for old users (registered before version 2016.2.4)
3. PIN can be viewed on the user settings page through remote management
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